Delivery Policy
1. Order Processing
Order Confirmation: Once your order is successfully placed on Supersilverhaze.co.uk, you will receive a confirmation email detailing your order and a tracking number. Please review your order details carefully.
Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a separate notification once your order has been shipped.
2. Shipping & Delivery
Shipping Methods: We offer various shipping options based on your location and the size of your order. Available shipping methods, including delivery times and costs, will be displayed at checkout.
Estimated Delivery Times:
- UK Shipping: 1-7 business days
- International Shipping: 2-4 weeks, depending on the destination and courier.
Shipping Costs: Shipping costs are calculated based on your location, the selected shipping method, and the weight of your order. All shipping costs include applicable payment processor fees.
3. International Shipping
Customs, Duties, and Taxes: Supersilverhaze.co.uk is not responsible for any customs duties, taxes, or other fees applied to your order during or after shipping. These costs are the responsibility of the customer.
4. Order Tracking
Tracking Information: After your order has shipped, you will receive a shipping confirmation email with a tracking number and instructions for tracking your package. Please allow 24-48 hours for the tracking information to update.
Lost or Delayed Packages: If your package is delayed or lost in transit, please contact us at support@supersilverhaze.co.uk. We will work with the carrier to resolve the issue as quickly as possible.
5. Order Modifications and Cancellations
Modifications: If you need to modify your order after placing it, please contact us immediately at support@supersilverhaze.co.uk. We will do our best to accommodate changes, but modifications may not be possible once the order has been processed.
Cancellations: Orders can only be canceled if they have not yet been processed for shipping. Please reach out promptly if you wish to cancel your order.
6. Returns and Exchanges
For details on returns and exchanges, please refer to our Return Policy.
7. Contact Information
For any questions or concerns about your delivery, please contact us at support@supersilverhaze.co.uk.
Returns Policy
At Supersilverhaze, your satisfaction is our priority. This policy ensures a smooth shopping experience and complements your statutory rights under applicable consumer laws, including the right to cancel or return an order within 14 days of receipt under the Consumer Contracts Regulations (for UK/EU customers).
1. Your Statutory Rights
This policy is in addition to your statutory rights, which remain unaffected. You have the right to cancel or return an order within 14 days of receipt.
2. Eligibility for Returns
You may return most new, unopened items within 30 days of delivery for a full refund, provided:
- Items are unused, in original packaging, and in resalable condition.
3. Exclusions
The following items are not eligible for return:
- Opened or used products.
- Health, personal care, or hygiene items where packaging has been tampered with.
- Any item not in its original condition, damaged, or missing parts not due to our error.
4. How to Return an Item
To initiate a return:
- Contact Us: Email us at support@supersilverhaze.co.uk within 14 days of receiving your item with your order number and reason for return.
- Return Authorization: Once approved, we will provide return instructions.
- Shipping: Return shipping costs are your responsibility unless the return is due to our error (e.g., defective or incorrect item). Shipping costs are non-refundable.
5. Refunds
After we receive and inspect your return, we will notify you of your refund approval. Refunds will be processed within 7-10 business days and applied to your original payment method.
6. Exchanges
If your item is defective or damaged, you may exchange it for the same item. Contact us within 14 days to arrange an exchange.
7. Right to Cancel
Under the Consumer Contracts Regulations, you can cancel your order within 14 days of receiving your goods. To cancel, notify us in writing within the 14-day period. Once confirmed, you have an additional 14 days to return the goods. You are responsible for the return shipping costs unless the item was delivered in error or is defective.
8. Exceptions to the Right to Cancel
The right to cancel does not apply to:
- Sealed goods that are not suitable for return due to contamination or hygiene reasons if unsealed after delivery.
9. Contact Information
For further assistance, contact our customer service team at support@supersilverhaze.co.uk